When you place an order with Gems on Display, a lot happens before it arrives at your door. We take pride in every step of the fulfillment process — from the moment your order comes in to the moment FedEx picks it up for delivery.
Take a behind-the-scenes look at our warehouse and see exactly how we handle your order.
Watch: Inside the Gems on Display Warehouse
https://www.youtube.com/watch?v=skU8IvDqz94
How We Process Your Order
Every order placed online or over the phone goes through the same careful process. Here's what happens after you check out:
- Picking — Our team locates each item in your order from our warehouse inventory.
- Inspection — Every piece is inspected before it's packed to make sure it meets our quality standards.
- Packaging — Your order is carefully packed to arrive in perfect condition.
- Shipping — Orders are handed off to FedEx for fast, reliable delivery to your door.
Fast Turnaround You Can Count On
We process all orders within 24–48 hours of being placed (excluding weekends and holidays). Once your order ships, FedEx delivers it based on your location — most customers receive their orders within a few business days.
Want to know how quickly your order will arrive? Check our shipping information page for estimated delivery times by region.
Questions? We're Here to Help
If you have questions about your order, product availability, or quantity discounts, our team is happy to help. Reach us at customerservice@gemsondisplay.com or call 1-888-317-2213.
We're committed to making every order as smooth and stress-free as possible — from our warehouse to your door.