🔄 Return Policy
At Gems on Display, your satisfaction is our priority. If you're not completely satisfied with your purchase, we’re here to help.
📦 Return Window
You may return most items within 15 days of receiving your order.
To be eligible for a return:
- Items must be unused, in original condition, and in original packaging.
- Include your order number and contact information with the return.
- Returns beyond the 15-day window may not be accepted.
🚚 How to Return an Item
Please ship all returns to:
Gems on Display
24516 West 3rd Street
Grand Rapids, OH 43522
United States
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item, defective product).
💰 Refunds
- Once your return is received and inspected, a refund will be issued to your original payment method.
- Refunds typically process within 5–7 business days after we receive your return.
- Shipping charges are non-refundable.
🔁 Exchanges
If you need a different item, please return the original item and place a new order through our website.
❓ Questions?
Contact our customer service team:
📧 customerservice@gemsondisplay.com
📞 419-830-3104